Refunds.

Live event bookings can be cancelled for a full refund up to 7 days before the date. Deep Dive readings arrive instantly by email and are yours to keep, so once that email has been sent they are final.

And if anything goes wrong on our side, we fix it or refund you in full.

A reading is delivered as soon as your payment is confirmed: we email you a private Vimeo link and password. Because access is handed over immediately and cannot be returned, readings are non-refundable once that email has been sent.

We do refund in full if:

• your access email never arrives, or the link and password do not work and we cannot fix it;
• you were charged twice for the same reading;
• the reading delivered is not the sign you paid for.

Email dbt@in2it.fit and we will sort it out.

Cancel more than 7 days before your event and you get a full refund to the card you paid with. Cancel within 7 days and the booking itself cannot be refunded, but you can pass your spot to someone else or move it to another date where there is room.

If we cancel or move an event, you choose: a full refund or a transfer to the new date.

If you are a consumer in the EU or EEA you normally have 14 days to withdraw from an online purchase. Two exceptions apply to what we sell:

• Deep Dive readings are digital content supplied immediately. When you buy one you ask us to deliver it right away, and you accept that the 14-day withdrawal right ends once we send your access.
• Live events booked for a specific date are leisure services on a specific date, which are excluded from the withdrawal right.

The policy above applies on top of these rules, and nothing here takes away rights you have under mandatory consumer law where you live.

Email dbt@in2it.fit with the address you used to buy and a copy of your Stripe receipt if you have it. Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.

Promotion codes apply only to what they say they apply to, have no cash value, and cannot be refunded for cash.